Refund policy

Return & Refund Policy

We want you to be happy with your purchase. If you need to return an item, please review the following policy.

14-Day Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

• The item must be the same item purchased from our store.
• The item should be returned in its original condition and packaging where possible.
• Items that have been used, opened, or damaged after delivery may not be eligible for a return.

Damaged Items

If your order arrives damaged, please contact us as soon as possible at contactus@maartesociety.com.

For damaged items, you must either:

• Return the damaged item to us, or
• Send us clear photographs showing the damage as proof.

Please contact us before returning a damaged item so that we can advise you on the next steps.

Non-Returnable Items

Supplements are non-returnable and cannot be returned or exchanged for hygiene and safety reasons.

How to Request a Return

To request a return, please email contactus@maartesociety.com within 14 days of receiving your order. Please include your order number and the reason for the return.

Once your return request has been reviewed and approved, we will provide you with the relevant return instructions.

Refunds

Once we receive and inspect the returned item, we will confirm whether the return is eligible for a refund. Approved refunds will be processed to the original payment method.

Please note that the time it takes for a refund to appear in your account may vary depending on your bank or payment provider.

If you have any questions regarding our return policy, please contact us at contactus@maartesociety.com.