Terms of service

Terms of Service

Last updated: 25 August 2026

Welcome to Maarte Society. These Terms of Service govern your use of our website and the purchase of products from our online store.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

1. About Us

Maarté Society operates this online store and sells beauty, body care, wellness, and related products through our website.

If you have any questions about these Terms of Service or your order, please contact us at:

Email: contactus@maartesociety.com

2. Products

We aim to ensure that all product descriptions, images, ingredients, prices, and other information displayed on our website are accurate and up to date.

However, product packaging, colours, labels, and appearance may occasionally vary from the images shown on our website.

You should always read the product packaging and ingredient information before use.

If you have any allergies, sensitivities, medical conditions, or concerns about a product's suitability, please check the ingredients and seek appropriate professional advice before using the product.

3. Product Availability

All products are subject to availability.

If an item you have ordered becomes unavailable, we will contact you as soon as reasonably possible and may offer an alternative, where appropriate, or provide a refund for the unavailable item.

4. Orders

When you place an order through our website, you are making an offer to purchase the products in your order.

After placing your order, you will receive an order confirmation acknowledging that we have received your order. This does not necessarily mean that your order has been accepted.

We reserve the right to cancel an order where there is a genuine reason to do so, such as a product being unavailable, an obvious pricing error, or suspected fraudulent activity.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.

5. Prices & Payment

All product prices are displayed on our website at the time of purchase.

We reserve the right to change product prices at any time. Any price change will not affect an order that we have already accepted.

We take reasonable care to ensure that prices are displayed correctly. If an obvious pricing error occurs, we will contact you before processing the order.

Payment must be successfully received before an order can be dispatched.

6. Shipping & Delivery

Orders are normally dispatched on the next business day.

Orders placed after 12:00 noon on Saturday will be dispatched on the following Monday.

Orders placed before or during a UK public holiday will be dispatched on the next available business day.

Orders are shipped using Royal Mail and are expected to arrive within approximately 2–3 business days after dispatch.

Delivery times are estimates and may occasionally be affected by circumstances outside our control.

For more information, please refer to our Shipping Policy.

7. Returns & Refunds

We accept eligible returns within 14 days of receiving your order, subject to our Return & Refund Policy and applicable consumer law.

If an item arrives damaged, please contact us at contactus@maartesociety.com as soon as possible. We may request photographs of the damage or ask you to return the damaged item.

Supplements are non-returnable, except where applicable consumer law requires otherwise, including where a product is faulty, not as described, or otherwise does not meet your statutory rights.

Nothing in these Terms limits or removes your legal rights as a consumer. For online purchases, statutory cancellation and refund rights may apply in addition to our own returns policy.

For full details, please refer to our Return & Refund Policy.

8. Damaged, Faulty or Incorrect Products

If you receive a product that is damaged, faulty, defective, or different from what you ordered, please contact us at contactus@maartesociety.com.

We may request photographs or other information to help us assess the issue.

Where required by applicable law, we will provide an appropriate remedy, which may include a refund, replacement, repair, or other remedy.

9. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

Use our website for fraudulent or unlawful activities.
Attempt to gain unauthorised access to our website or systems.
Interfere with the operation or security of our website.
Copy, reproduce, or commercially exploit our website content without permission.
Introduce viruses, malware, or other harmful material.

We reserve the right to restrict or suspend access to our website where reasonably necessary to protect our business, customers, or website.

10. Intellectual Property

All content on this website, including but not limited to our logos, branding, product descriptions, photographs, graphics, text, designs, and other materials, belongs to or is licensed to Maarté Society unless otherwise stated.

You may not reproduce, distribute, modify, copy, or commercially use our content without our prior written permission.

11. Product Information & Results

Our products are designed to support personal care, beauty, and wellness routines.

Individual results may vary depending on factors such as skin type, usage, lifestyle, and individual circumstances.

Product descriptions and claims are not intended to constitute medical advice or to diagnose, treat, cure, or prevent any medical condition unless expressly stated and legally permitted.

Always follow the instructions provided with each product.

12. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms limits your statutory consumer rights or our responsibility for matters that cannot legally be excluded or limited.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or arise from circumstances outside our reasonable control.

13. Events Outside Our Control

We will not be responsible for delays or failure to perform our obligations where the delay or failure results from circumstances beyond our reasonable control.

This may include postal delays, severe weather, natural disasters, strikes, interruptions to transportation, government action, or other events beyond our reasonable control.

Where possible, we will take reasonable steps to minimise the impact of such events.